Returns / Exchange & Refund policy - Update February 5th 2020
After you received the goods our refund policy is 10 business days.
Unfortunately we can’t offer you a refund or exchange if the request is made by email after this period.
Returns (after common agreement)
To be eligible for a return, your items must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
To return your products, you should mail your products to:
Z HANDY GIFT LLC
190 BLUEGRASS VALLEY PARKWAY,
ALPHARETTA, Georgia 30005.
You will be responsible for paying for your own shipping costs for returning your items.
Shipping costs are non-refundable.
If you receive a refund for the products, potential cost related to return shipping could be deducted from your refund if any shipping fees has been in charge of Z Handy Gift (example of returning goods at a wrong address).
For shipping goods over $50, we recommand to consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned items. Your refund request will be assessed after receiving the goods.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned items. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days due to banking processes.
Exchanges (if applicable)
We only replace items if they are defective or damaged at the arrival. If you need to exchange it for the same items, send us an email at contact@zhandygift.com.
After a common agreement send your items to: Z HANDY GIFT LLC 190 BLUEGRASS VALLEY ARKWAY, ALPHARETTA, Georgia 30005.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.