Shipping, Return and Refund policy
Z Handy Gifts LLC - Shipping, Return and Refund policy
UPDATED April 8th 2020
I - Package shipping and return
This part is handle by UPS - our customers benefit all standard UPS tracking information sent by email.
- In Georgia for all orders
- Other States - for orders > $390
Average delivery delays:
- US territory - Ground transportation - 3 to 5 business days depending on your location. Express delivery available on request.
- International shipping 7 to 13 business days depending on your location. Express delivery available on request.
II - About are general "Replacement - Refund & Return" conditions.
Complementary conditions specific to each product are available by product on our website.
1 - Return and refund general conditions
All return product(s) should be agreed between the customer and us - prior to sending back the product. Company can move, change their addresses and we won't be able to replacement or refund you if the product(s) you returned are lost.
After a common agreement by email or mail, for any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 10 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method.
When we receive a valid warranty claim for a product purchased from us, we will either repair the relevant defect or replace the product. If we are unable to repair or replace the product within a reasonable time, the customer will be entitled to a full refund upon the prompt return of the product to us.
We will pay for shipment of repaired or replaced products to customer and customer will be responsible for return shipment of the product to us.
In addition to this, please note the following:
(i) Products can be returned only in the country in which they were originally purchased
(ii) the following products are not eligible for return if the original packaging has been opened or damaged:
- products of Z Handy Towels SPA collection
2 - Retention of right to change offering
We old the right to, without prior notice, change the services; stop providing the services or any features of the services we offer and/or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.